Dear Riverbend Resident,

On behalf of Greenfield Communications, I would like to congratulate you on your new condominium purchase in Riverbend and welcome you to one of the first "Fiber to the Home" communities in the country. The Riverbend community is equipped with a state of the art "Fiber to the Home" (FTTH) System providing each resident with a dedicated high-speed fiber optic connection. Faster than today's DSL and Cable Modem, FTTH transmits data via light pulses, so you can truly communicate at the speed of light!

All residents in Riverbend will receive high-speed Ethernet data basic service and a local community Intranet. The cost for this basic service is included in your Riverbend Community Association Fee. The basic high-speed data service is up to 7.0 Mbps download and 3.0 Mbps upload. This is 10x the maximum speed of DSL and Cable Modems. In addition to the entire Riverbend Community being wired to a fiber optic high-speed data network, the network itself is connected via a "dedicated pipe" to the Internet.

Your condominium contains an optical converter located either in the structured wiring panel within your condo or in the building telecom closet depending on your model. The converter has outputs for Ethernet data, voice lines, and cable TV. Currently only the Ethernet port is activated. The cost of the converter is included in the structured wiring for your home and comes with a one-year warranty (extended warranty options are available upon request). Home Networking can be accomplished with multiple data jacks by installing an Ethernet switch or Router/Firewall, and are available at local computer stores or by contacting the structured wiring contractor for your home. Please note that some configurations require the use of additional IP addresses (see the attached Expanded Service Offering). Greenfield Communications technicians are available upon request to answer any questions regarding home networking.

Attachments to this letter include: instructions for configuring your computer to connect to the Internet; a list of expanded services available to Riverbend residents; and an application form to get setup for email (this can be done over the phone as well). In addition to the expanded services mentioned above, Greenfield Communications plans to offer competing phone and cable TV service in the future.

The Riverbend Community Intranet is available at mail.myriverbend.org. You can use the email application form to obtain your user ID and password to access sections of the Intranet only available to Riverbend residents (this can be done over the phone as well).

Greenfield Communications places the highest priority on customer service. Besides providing you the fastest Internet connection speeds we also want to provide you with the best customer service possible. Our toll-free customer service number is 888-230-0020 if you have any problems or questions regarding your fiber optic high-speed data service.